Formulation support and order inquiries
Track your shipment, request a return, or consult our clinical team on active ingredient percentages and routine integration.
24h
response time
14d
returns window
Frequently Asked Questions
How do I track my shipment?
What is your returns policy?
All orders are dispatched within 24 hours with tracked global shipping. You will receive a tracking link via email once your routine leaves our Copenhagen warehouse.
We offer hassle-free 14-day returns on all unopened clinical products. Due to the active nature of our formulations, we cannot accept returns on opened bottles.
Can I change my routine order?
Do you offer skin consultations?
If your order has not been processed by our warehouse, we can adjust active ingredient selections. Contact us immediately with your order ID.
Yes. Our team can decode your current bottles, analyze pH-balance compatibility, and design a curated routine tailored to your skin-barrier support.
Get in Touch
Have a question about active-ingredient percentages or order logistics? Send us a message and our clinical team will respond within 24 hours.